MANAGING YOUR TICKETS

MANAGING YOUR TICKETS

INTRODUCING MATCHDAY CARDS

 

In the coming weeks, you will receive your matchday cards for Mercedes-Benz Stadium.

If you have 4 seats, you get 4 cards (one per seat location). Each person in your party can use their card to enter all home matches at Mercedes-Benz Stadium.

Can’t attend, no problem – you will be able to electronically transfer or sell your seats. We encourage you to review the educational tools included to best understand the ‘power of the card’.

 

LEARN HOW TO MANAGE YOUR TICKETS ONLINE

 

If you need assistance managing your tickets online, please use the following

guides to assist you with the transferring or selling of your tickets

within your Atlanta United Account.  

 

If you have questions or need additional assistance, any member of the service

team can assist you with your account. Chat live with us online or e-mail us at

tickets@atlutd.com.

 

In order to manage your tickets you will need to log into your Atlanta United Account.

MOBILE - HOW TO VIEW TICKETS

Download the Atlanta United App

Press the Tickets Icon

Press Manage Single Game or Season Tickets

Enter your e-mail address and password then Press Sign In

Select the match you would like to View

 

Note: For easy access on matchday, save your ticket(s) to your phone's wallet

MOBILE - HOW TO TRANSFER TICKETS

Download the Atlanta United App

Press the Tickets Icon

Press Manage Single Game or Season Tickets

Enter your e-mail address and password then Press Sign In

Select the match you would like to Transfer

Press Transfer

Note: If you would like to transfer multiple tickets, press Select (top right) and select multiple tickets to Transfer

Enter the first/last name and the e-mail address of the recipient and Press Done

 

Press Complete Transfer

Your Transfer Offer has now been Sent

 

Your Contact will receive an email with instructions for Accepting your Transfer

MOBILE - HOW TO SELL YOUR TICKETS

Download the Atlanta United App

Press the Tickets Icon

Press Manage Single Game or Season

Enter your e-mail address and password and press Sign In

Select the game you would like to post for sale

Press Sell 

Note: If you would like to sell multiple seats, press Select (top right) and select all of the seats you would like to post for sale

Proceed through the initial Set Up process

Choose your Pricing Method

Choose the timing for the removal of your post

Set up Direct Deposit for your payment

Select Yes or No for allowing seat splits

If Applicable, select your Seat Details

Review your post and press Next

Enter the Price per Seat for your post

Select Post for Sale

Success!  

Note: You will be notified via e-mail when/if your tickets are Sold

 

 

 

 

DESKTOP - HOW TO ACCEPT TRANSFERRED TICKETS

After Tickets have been emailed to you, you will receive an email to Accept Tickets: 

 

 

 

 

You will then Log in or Create an Account:

 

 

Provide details for your New Atlanta United Account if necessary:

 

 

Be sure to Agree to Terms of Use in order to select Continue:

 

 

Select View Offer:

 

 

Review tickets emailed and select Accept Offer:

 

Review tickets emailed and select Next Step:

 

 

Agree to Terms of Use and select Complete Transfer:

 

 

 

DESKTOP - HOW TO TRANSFER YOUR TICKETS

Log into your Atlanta United Account:

 

 

Select the game that you desire to transfer:

 

Select ‘Transfer tickets’:

 

Select the seat location(s) that you desire to transfer:

 

 

Select 'transfer':

 

 

Select ‘Continue to transfer’:

 

 

Select the Recipient or Enter a New Contact:

 

 

Select Recipient if you Entered a New Contact:

 
 

Choose preferences and then select ‘next step’:

 

 

Agree to the Terms and Conditions:

DESKTOP - HOW TO SELL YOUR TICKETS

Log into your Atlanta United Account:

 

Select the game that you desire to sell:

 

Select ‘Sell Tickets’:

 

 

Select the seat location(s) that you desire to sell:

 

 

Select ‘post for sale’:

 

 

Select ‘Continue to post for sale’:

 

 

Select Pricing Method (Fixed, Market, or Declining):

 

 

Select Your Payout (Amount you will receive for sale):

 

 

Choose the date to remove the listing (if not sold):

 

Select Seat Details (optional):

 

 

Enter Details for Deposit (once tickets have sold):

 

 

Review, agree to the Terms of Use and then select 'Submit Listing':